Achieve impact

Create a virtuous cycle of positive adopted behaviour, reaffirming experience, and peer advocacy.

Consider the difference between an action and persistent behaviour.

Just as we are good at saying we'll do something, and not getting around to it, we are also prone to do something once and then falling back on old habits.

Often, this is because those around us haven't changed either.

Persistent behaviour change takes time and sustained effort, but often we don’t have a lot of time, particularly when time is money.

"I find the great thing in this world is not so much where we stand, but in what direction we are moving." - Oliver Wendell Holmes

Strategy activation is never a ‘set and forget’ exercise. It is a continuous process of evaluation, analysis, recalibration, reprioritisation, sequencing and responsive tactics.

Experimentation, pretotyping (co-design and market testing) and prototyping leads to modification of services and products in response to user preference, interaction and benefit. Each step improves efficiency, uptake and impact.

Behaviours are noticed, mimicked, directed, and enforced among the target group and then spread to different and/or broader populations. That movement needs to been encouraged and supported, but not owned.

Activation to achieve impact needs agility and creativity, and the leverage of earned resources. We need people to experience the benefits, deepen and repeat behaviours and advocate the impact.

The third Behaviour PlaySpace is Achieve Impact and it has three elements.

1. Agile implementation.

  • Operationalise behaviour tracking and responsiveness.
  • Monitor market, economic, social and technological forces around the target cohorts.
  • Establish creative space to dive back into human centred design and innovate tactics.

2. Amplification.

  • Adopt a creative mindset and process tokeep the purpose alive and the benefits present.
  • Make transmission of benefits and impact easy, compelling and visible.
  • Nudge. Make positive alternatives salient through communication, adjustments and incentives within common journeys.
  • Motivate through gamification.
  • Ladder training and education.

3. Storytelling.

  • Ask, understand, measure and report on what matters.
  • Provide the space for user generated content that tells the progress story.
  • Celebrate individual, group and community success.
  • Communicate and report internally tosustain leadership buy-in and budget.
  • Integrate reporting to broader businessand ESG reporting.

Visit the first Behaviour PlaySpace, Understand Behaviour.

Visit the second Behaviour PlaySpace, Change Behaviour.

Learn about Creativity and Identity.

View case studies.

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Ellis Jones acknowledges the Indigenous people of Australia as the traditional custodians of the country on which we live and work. We value your traditions, customs and culture, and pay our respects to Elders past, present and emerging. We walk with you.